Leverage AI Chatbot to provide impactful services to your Customers
Customer satisfaction is the corner stone of your business. Design and deliver great customer experience with AI Chatbots.
Omni Channel
Unified and single interface for multiple channels. This integrated approach ensures a cohesive and efficient communication experience, allowing you to effortlessly engage with over 95% of your customer base.
New-age customers are in social media. So, be present and provide your services, where your customers hangout.
Chatbots, Live-Chats & Automation.
Spectrum of options to engage with your customer. Chatbots for automated scripts, live-chat for personalized interactions with agents, and algorithmic routing to connect customers with live agents when chatbots cannot provide answers. Efficiently manage a broad spectrum of customer inquiries with our library of pre-set responses.
Natural Language Processing
AI Model based on one-shot learning intuitively grasps language nuances, ensuring precise 'intent identification' without requiring constant model retraining.
Whether your customers are digital natives or digital immigrants, deliver a seamless and user-friendly chatbot experience with the prowess of NLP.
Multi-Lingual
Connect with your customers in over 50 languages and dialects worldwide. Tailor your chatbot's tonality and dialect to match demographic preferences, ensuring a personalized and immersive experience for each customer.
CRM
Unify all customer engagement with a single identifier (email/phone number) and unlock powerful CRM capabilities. Implement sophisticated customer segmentation and gain insights into engagement across diverse channels (web/WhatsApp/email). Monitor, analyze, and optimize your customer interactions seamlessly.
The way your customers interact with your brand defines their unique segment. Leverage this data fully to personalize your offerings and tailor experiences that resonate with each individual customer.
Pre-defined Scripts
Access a comprehensive library of pre-defined scripts spanning diverse industry verticals, including Banking, Insurance, Healthcare, and Energy & Utility. These pre-built scripts empower you to accelerate your Time-to-Market, saving valuable time and resources while ensuring tailored solutions that meet the unique demands of each sector.
From FAQs to lead generation, streamline your chatbot setup and enhance user experience with the help of expertly crafted, domain specific scripts.
Expressive & Powerful Modelling
Define custom data types tailored to your domain (credit card numbers, SSNs, phone numbers) for precise validation. Effortlessly craft intelligent, context-aware bots for seamless interactions.
Drive wide customer adoption by creating easy to use customer flows that nudges users with timely feedback and corrections.
Powerful Integration Framework
Empower your chatbots with our robust integration framework, designed to create action-oriented flows that cater to your customers' needs from start to finish. Automate complex business tasks such as loan applications, card blocking, payments and more, providing round-the-clock customer support without human intervention.
Transition beyond the limitations of FAQs and simple task links within your chatbot. Forge deep integrations with your backend systems to deliver unparalleled customer experiences directly through your chatbot interface.
Rapid Script Development
Empower your business users to craft impactful chatbot business flows autonomously, without relying on expert technologists. Our powerful scripting language puts the control in business users hands, allowing you to design customized flows tailored to your unique requirements. Besides, this doesn’t need costly model training— solution works instantly, delivering seamless functionality.
Your chatbots evolve over time, presenting new requirements and opportunities for creating fresh flows. Equip yourself with the capability to swiftly create and deploy new scripts independently.
Analytics & Reports
Elevate your customer engagement strategy with our comprehensive analytics and reporting engine. Gain insights from multiple perspectives with channel-wise, agent-wise, and team-wise reports. Capture valuable feedback with CSAT surveys at the conclusion of every interaction, whether it's with our chatbots or live-chat agents. Harness the power of data to optimize performance and enhance customer satisfaction across all touchpoints.
Try it right away!
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Try "Botwit Banking Bot"
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Explore various user journeys and discover the best fit for your organization..
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